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Learn about the Medicaid Disability Determination Redesign

The State of Ohio's new Disability Determination Redesign intends to simply the way many Ohioans apply for and use Medicaid. If you are aged, blind or disabled, or if you receive long-term care covered by Medicaid, your health coverage may have been affected. Learn more about the new higher income guidelines, the  elimination of "Spend Downs" and other changes that went into effect Aug. 1, 2016.  

Click here to visit the Disability Determination Redesign homepage

Click here to watch a video about the Disability Determination Redesign

Healthy Start

Healthy Start offers free or low-cost health coverage for children (up to age 19) from eligible Franklin County families. Healthy Start covers...

  • Annual Check-Ups
  • Doctor Visits
  • Vaccinations
  • Prenatal and Postpartum Services for Mothers
  • Transportation to Appointments
  • And Much More
Customer Access Center

The Customer Access Center provides customers access to information on general services and specific benefits by calling 614-233-2000 or send an e-mail to It also allows customers to access this information more efficiently and reduce the need for face-to-face meetings. The Customer Access Center provides the following services:

  • General Information Inquiries
  • Customer Case Inquiries
  • Change Reporting
  • Re-determinations
Did You Know?

You may apply for Public assistance through the Ohio Benefit Bank. Applications can be completed for: Food Assistance Ohio Works First Medical Coverage Childcare Call 1-800-648-1176 today for a location close to you.

JFS Customer Self-Service Options

Did you know that there are some things you can do from home to manage your benefits?

For Self-Service options to manage your benefits, please click on the links below:

Ohio Benefit Bank

JFS Community Portal

My ODJFS Benefits


John O'Grady President
Paula Brooks
Marilyn Brown