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May is Public Assistance Fraud Awareness Month

May is Public Assistance Fraud Awareness Month in Ohio and the Franklin County Department of Job and Family Services is spreading the word that “Fraud Costs All of Us.” Committing public assistance fraud is a felony.

Easy ways to avoid receiving improperly issued benefits and/or potential criminal action include:

  • Know your reporting requirements for each program.
  • Accurately report all required information and changes (including income, rent, address, phone number or household members) to your case manager.
  • Report changes to your case manager timely and verify that these changes are updated.

The penalties for committing fraud may include removal from the program, required repayment of improperly obtained benefits, as well as potential criminal charges and even jail time. Report any instance of suspected public assistance fraud by calling the 24-hour fraud hotline at 614.233.2095 or visiting

JFS Customer Self-Service Options

Did you know that there are some things you can do from home to manage your benefits?

For Self-Service options to manage your benefits, please click on the links below:

Ohio Benefit Bank

JFS Community Portal

My ODJFS Benefits


JFS Online Community Portal

The JFS Community Portal provides valuable information ranging from food assistance, cash assistance, medical, job training, child care, and much more.

State of Ohio - Online Benefit Application

ODJFS Benefits provides an easy and quick way for the people in Ohio to apply for benefits or to manage their existing case. In December, 2008 ODJFS launched the eGateway web portal for the receipt of applications for Ohio Works First, Food Assistance, DFA and Medicaid electronically. This web portal assists county workers in data entry by allowing the data to be copied with the click of one button instead of entering all the data into the CRIS-E system manually

Customer Access Center

The Customer Access Center provides customers access to information on general services and specific benefits by calling 614-233-2000 or send an e-mail to It also allows customers to access this information more efficiently and reduce the need for face-to-face meetings. The Customer Access Center provides the following services:

  • General Information Inquiries
  • Customer Case Inquiries
  • Change Reporting
  • Re-determinations
Marilyn Brown President
Paula Brooks
John O'Grady