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Customer Access Center

The Customer Access Center provides customers access to information on general services and specific benefits by calling 614-233-2000 or send an e-mail to CACAdministration@fcdjfs.franklincountyohio.gov. It also allows customers to access this information more efficiently and reduce the need for face-to-face meetings. The Customer Access Center provides the following services:

  • General Information Inquiries
  • Customer Case Inquiries
  • Change Reporting
  • Re-determinations
Did You Know?

You may apply for Public assistance through the Ohio Benefit Bank. Applications can be completed for: Food Assistance Ohio Works First Medical Coverage Childcare Call 1-800-648-1176 today for a location close to you.

Healthy Start

Healthy Start offers free or low-cost health coverage for children (up to age 19) from eligible Franklin County families. Healthy Start covers...

  • Annual Check-Ups
  • Doctor Visits
  • Vaccinations
  • Prenatal and Postpartum Services for Mothers
  • Transportation to Appointments
  • And Much More
JFS Customer Self-Service Options

Did you know that there are some things you can do from home to manage your benefits?

For Self-Service options to manage your benefits, please click on the links below:

Ohio Benefit Bank
http://ohiobenefits.org/

JFS Community Portal
https://communityportal.fcdjfs.franklincountyohio.gov

My ODJFS Benefits
https://odjfsbenefits.ohio.gov

 

John O'Grady President
Paula Brooks
Marilyn Brown