The Customer Access Center provides customers access to information on general services and specific benefits by calling 614-233-2000 or send an e-mail to CACAdministration@fcdjfs.franklincountyohio.gov. It also allows customers to access this information more efficiently and reduce the need for face-to-face meetings. The Customer Access Center provides the following services:
- General Information Inquiries
- Customer Case Inquiries
- Change Reporting
You may apply for Public assistance through the Ohio Benefit Bank. Applications can be completed for: Food Assistance Ohio Works First Medical Coverage Childcare Call 1-800-648-1176 today for a location close to you.
Healthy Start offers free or low-cost health coverage for children (up to age 19) from eligible Franklin County families. Healthy Start covers...
- Annual Check-Ups
- Doctor Visits
- Prenatal and Postpartum Services for Mothers
- Transportation to Appointments
- And Much More
Did you know that there are some things you can do from home to manage your benefits?
For Self-Service options to manage your benefits, please click on the links below:
Ohio Benefit Bank
JFS Community Portal
My ODJFS Benefits
Board of Commissioners Agencies
- Animal Care & Control
- Child Support Enforcement
- Economic Development
- Fleet Management
- Homeland Security
& Justice Programs
- Human Resources