The Customer Access Center provides customers access to information on general services and specific benefits by calling 614-233-2000 or send an e-mail to CACAdministration@fcdjfs.franklincountyohio.gov. It also allows customers to access this information more efficiently and reduce the need for face-to-face meetings. The Customer Access Center provides the following services:

• General Information Inquiries
• Customer Case Inquiries
• Change Reporting
• Re-determinations

Effective July 30, 2012, work required individuals applying for OWF assistance are required to participate in Job Search/Job Readiness activities for 40 hours over the course of two weeks prior to the authorization of the OWF benefits. For more information please view the following documents.

• OWF Applicant Job Search Assignment
• OWF Applicant Assignment and Sanction Policy

ODJFS Benefits provides an easy and quick way for the people in Ohio to apply for benefits or to manage their existing case. In December, 2008 ODJFS launched the eGateway web portal for the receipt of applications for Ohio Works First, Food Assistance, DFA and Medicaid electronically. This web portal assists county workers in data entry by allowing the data to be copied with the click of one button instead of entering all the data into the CRIS-E system manually

• Online Benefit Application

For more information, please click on the link below.

• Information for Youth Summer Employment Opportunities