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Agency Leadership

Joy Bivens

Chief Operating Officer:
Laura Repasky 

Assistant Directors:
Michelle Lindeboom (Asstistant Director) 
Christy Russell (Asst. Dir. / Chief Financial Officer)
Vivian Turner (Assistant Director)

The Franklin Department of Job and Family Services (FCDJFS) is a county, state and federally supported agency responsible for basic financial, medical and social services programs. These programs are made available to ensure that no one is forced to go without the basic essentials of food, clothing, shelter, medical care and necessary life sustaining services because of a lack of resources. FCDJFS ensures that many eligible children and adults receive assistance each month through in-house or contracted services.

Franklin County also provides education and training for public assistance customers along with the necessary support services to help them find quality jobs and move from welfare to independence. This opens doors to employment by improving participants' job seeking skills, building self-confidence and providing on-the-job training. The goal of our agency is to place job-ready participants in unsubsidized employment in the shortest possible time. Emphasis is placed on job placement activities, remedial education and vocational training. These activities are coordinated with other available employment and training programs within the community.

Franklin County is now offering services to residents in their own areas. No longer do you need to come downtown to have access to your case manager. The Community Opportunity Centers are out in the communities. Each center serves certain zip codes. To find out more about the Opportunity Centers, go to the Community Opportunity Centers web page.

Mission Statement

The Franklin County Department of Job and Family Services provides workforce development and family support programs that improve the quality of life for Franklin County residents.

Administrative Office
1721 Northland Park Avenue
Columbus, Ohio 43229

FCDJFS Phone Numbers

  • Food Assistance (SNAP), OWF Cash Assistance, Medicaid or Prevention, Retention, Contingency (PRC): 1-844-640-6446
  • Child Care: (614) 233-2000
  • Medical Transportation: (614) 233-2381
  • Workforce Development: (614) 212-1800
  • Fax: (614) 233-2398

You can also apply for Food, Cash or Medicaid benefits or check the status of your pending or current benefits 24 hours a day, seven days a week by visiting:

Hours of Operation
Mon-Fri: 7:30 a.m. - 5 p.m.

** Due to the ongoing COVID-19 public health emergency, public access to the Agency Opportunity Centers is limited. Residents may drop off case documents and fill out requests for contact forms but we cannot provide in-person customer assistance.**

Joy Bivens

Annual Reports