Customer Access Center
The Customer Access Center (CAC) provides customers access to information on general services and specific benefits by calling 614-233-2000. If you have inquiries concerning your Child Care, Medicaid, Food Assistance or general status information, our Customer Access Center will be able to assist you. Utilizing the CAC to access to this information can limit your need for face-to-face interaction while addressing your inquiries in a timely manner. The CAC is open Monday through Friday from 7:30 a.m. to 5 p.m. (except County holidays
Please see below for a list of phone options you will receive when you call our Customer Access Center.
- Option 1 – Opportunity center locations, mailing address, fax and business hours
- Option 2 – Child Care case status inquiries
- Option 3 – Workforce Development Customer Access line phone number
- Option 4 – Food Assistance, Medicaid and Emergency Assistance (PRC) case inquiries
- 1: Medicaid inquiries
- 2: General case status inquiries
- Option 5 – Out of State or County Transfer inquiries
- Option 6 – Compliments, Complaints and Suggestions
- 1: Report Fraud
- 2: Ombudsmen
Phone: 614-233-2000 (Option 2)
Medical Support Services & Medicaid Transportation
Medicaid Transportation is a service that is provided to all Medicaid eligible customers that reside in Franklin County that do not have transportation to and from medical appointments. All doctors offices and medical facilities must be a Medicaid provider. The Transportation Unit is open Monday through Friday from 7 a.m. to 5 p.m. (except County holidays).
Workforce Development Customer Access Line
The Workforce Development Customer Access Line provides customers access to information on Ohio Works First (OWF) Cash Assistance benefits and case inquires, OWF and Able-Bodied Adults Without Dependents (ABAWD) work activity requirements, and the new Comprehensive Case Management and Employment Program. The Workforce Development Department is open Monday through Friday from 7:30 a.m. to 5 p.m. (except County holidays).
Ohio Medicaid Consumer Hotline
Have a question about applying for Ohio Medicaid? Are you enrolled and need to find a provider in your area or need assistance with selecting a Medicaid Managed Care Plan? The Ohio Medicaid Consumer Hotline has representatives who can help. Get connected by calling our toll-free phone number.
A 24-hour hotline is also available or submit a report online.
Cash Assistance Debit Card - Ohio EPPICard
Please call customer service if you believe your EPPICard MasterCard® or PIN has been lost or stolen, or that someone has transferred or may transfer money from your available funds without your permission. Customers needing to activate their new EPPICard should call the EPPICard Customer Service phone number or log onto www.EPPICard.com.
Ohio EBT Card - Ohio Direction Card
Immediately call customer service if you believe your electronic benefits transfer (EBT) card, known as your Ohio Direction Card, has been lost, stolen, or damaged; if you think someone else might have learned your secret PIN; or if you believe there was an inaccurate transaction made to your account. You can also report issues online by logging onto www.ebt.acs-inc.com.