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Franklin County Job and Family Services

Franklin County Job and Family Services, Reynoldsburg City Schools relaunch on-site case management program

Columbus, OH – Franklin County Department of Job and Family Services (FCDJFS) and Reynoldsburg City Schools (RCS) relaunched its on-site case management partnership on Tuesday, April 13 for residents in Reynoldsburg and surrounding communities.

This pilot partnership was originally launched in February 2020 but was suspended shortly after the onset of the COVID-19 Pandemic.

FCDJFS will provide a case manager on-site for eight hours a week to determine eligibility for the Supplemental Nutrition Assistance Program (SNAP); Ohio Works First (OWF) cash assistance; Medicaid; and Prevention, Retention and Contingency emergency assistance (PRC).

The case manager will be stationed at RCS Welcome Center, located at 1555 Graham Road, on Tuesdays and Thursdays from 9 a.m. to 1 p.m. and will assist residents on a first-come, first-serve basis. FCDJFS and RCS are following COVID-19 safety protocols, which include face coverings, social distancing measures and deep cleanings in order to protect residents and employees from the spread of COVID-19.

“When we first launched this partnership in early 2020, we wanted to make it easy for residents to connect with our services right in their community,” Deputy County Administrator of Health and Human Services Joy Bivens said. “Access to SNAP, Medicaid or rental assistance is as needed ever, but we owed it to our staff and the Reynoldsburg community to make sure we can relaunch safely and effectively.”

This partnership with RCS supports the Board of Commissioners’ Rise Together Blueprint, which calls for increasing accessibility of integrated family support services, including parent education, child care, and food assistance by adding locations that are walkable or easily accessed by public transit.

The Blueprint also calls for expanding the use of schools as family and neighborhood resource centers, providing access to healthy food and other integrated support services for students and families.

“We are excited to welcome the Franklin County Job and Family Services back to their space in Reynoldsburg,” said RCS Superintendent Dr. Melvin J. Brown. “After successfully navigating the challenges placed upon us by the pandemic, we are thrilled to be able to offer our community these important services.”

Reynoldsburg has approximately 6,100 residents enrolled in SNAP, 1,100 children receiving Publicly Funded Child Care and 12,000 on Medicaid, which is more than one-in-five residents.

The Franklin County Department of Job and Family Services provides timely public assistance benefits and builds community partnership through inclusion, responsiveness and innovation. Learn more at and follow FCDJFS on FacebookTwitter and YouTube.