Due to federal law changes, Ohio will resume conducting annual eligibility redeterminations for Medicaid
recipients, effective April 1, 2023. Residents with Medicaid
who no longer meet eligibility criteria
or who fail to complete and return a renewal application will be disenrolled and lose coverage. This will be a gradual process spread out over the next 12 months.
Many residents will have their coverage renewed automatically and receive a notification that their Medicaid has been extended. If more information is required, residents with Medicaid will receive a packet in the mail approximately one month prior to their renewal date and must complete and return the packet in order to maintain their health coverage. Residents with an account on the Ohio Benefits Self-Service Portal
will also receive a message in the Message Center and can complete their renewal online.
Make sure your contact information is up to date
Tips for Medicaid Recipients
with Franklin County Department of Job and Family Services (JFS) so you receive notice when it is time to renew. You can update your contact information by:
Check the mail
- • Calling 1-800-324-8680. Help is available Monday through Friday, 8 a.m.- 8 p.m. and Saturday 8 a.m. - 5 p.m. ET.
- • Members with an existing Ohio Benefits Self-Service Portal account can report changes online at ssp.benefits.ohio.gov. After logging in, they should click the "Access my Benefits" tile, then click "Report a Change to my Case" from the drop down and follow the prompts.
. Medicaid recipients will receive a letter in the mail when it is time to renew or when Medicaid needs more information from them to continue their healthcare coverage. You should watch for mail from Franklin County JFS.
Respond to requests for information
. If you get a renewal letter or a letter from Franklin County JFS requesting more information, you should be sure to respond. Franklin County JFS needs to hear from you to review your Medicaid eligibility.
What happens if you lose coverage?
If you have been notified you no longer qualify for Medicaid, you may be able to buy low-cost health coverage through Healthcare.gov
If you need help understanding their options, trained, licensed healthcare Navigators are available at no cost to them. Contact Get Covered Ohio for free, unbiased assistance. Go to GetCoveredOhio.org
or call 1-833-628-4467
. Navigators can help in-person, online, or over the phone.