Last updated 6/25/20 (1:14 p.m.)
Franklin County Department of Job and Family Services (FCDJFS) is taking precautions to protect our customers and employees, as well as limit the spread of the COVID-19. This Web page will be updated with new information as it becomes available.
Important Information for Customers and Community Partners
Message from Director Joy Bivens:
Subtitles: Somali | Spanish | Arabic | Nepali
Skip the Trip
Customers and residents who need public assistance benefits like food assistance, cash assistance or Medicaid do not need to apply in-person at one of our Opportunity Centers. They can apply online at www.benefits.ohio.gov or over the phone at 1-844-640-OHIO (6446).
Customers can check on the status of an existing case, submit verification documents and sign up for text message notifications online through the Ohio Benefits Self Service Portal at https://ssp.benefits.ohio.gov/.
Customers can also email case documentation and/or submit applications for PRC emergency assistance it to FRANKLIN-CDJFS-Verifications@jfs.ohio.gov. Make sure to include your full name and case number in the body of the email if you are submitting documents.
• Verifications Needed for Benefits
• FCDJFS Skip The Trip Flyer (English) (Arabic) (Nepali) (Somali) (Spanish)
• Ohio Benefits Self Service Portal (Video)
What To Expect
Hours of Operation
- Agency Opportunity Centers remain open, but public access to the buildings is limited. Residents may drop off case documents and fill out requests for contact forms weekdays between the hours of 7:30 a.m. and 5 p.m.* but we cannot provide in-person customer assistance. If you need to apply for benefits or check on the status of a case, please take advantage of online services (www.benefits.ohio.gov
) and/or telephone options (1-844-640-6446
*The case verification dropbox at the Northland Opportunity Center is accessible to the public 24/7.
Extended Telephone Wait Times
- Expect extended telephone wait times as a result of increased call volume. FCDJFS is working extensively to ensure we answer all questions pertaining to benefits and additional aid we provide.
Verification Documents -
You can create an account through the Ohio Benefits Self-Service Portal
can upload and submit verification documents from their computer or mobile device. You can also take a picture of a required verification document and email it to FRANKLIN-CDJFS-Verifications@jfs.ohio.gov
. Please make sure to include your full name and case number in the email.
If you would prefer to deliver verification documents in-person can submit them in on-site dropboxes
at each Opportunity Center during hours of operation, weekdays from 8 a.m. - noon.
Food Assistance Recertification Process
food assistance (SNAP) customers who have recertification due dates in the months of March, April, May and June 2020 will have their cases extended for six months.
Ohioans not receiving the maximum allotment for food assistance will receive additional benefits in April to bring their household’s payment up to the maximum. Households already receiving the maximum benefit will not receive additional benefits. All new applications authorized in April will also receive the maximum allotment for their household size.
Medicaid Redetermination Process
Redeterminations for Medicaid recipients have been suspended for 180 days and Medicaid benefits will not be lost if the renewal process isn't able to be completed.
PRC and New PRC Plus Rental Assistance
Franklin County's PRC Program and new PRC Plus Rental Assistance Program provide one-time relief for eligible families struggling to meet rent or facing eviction. If approved, Franklin County will issue rental assistance payment of up to $1,500 directly to the landlord. The PRC Plus Rental Assistance Program is time-limited and will be in effect June 1 through Sept. 30, 2020 or until funding is exhaused. Click here to learn more and begin the application process.
• PRC Plus Rental Assistance Flyer (English) (Spanish) (Somali) (Nepali) (Arabic)
• Additional Rental Assistance Resources from IMPACT Community Action
• Download IMPACT Rental/Mortage Assistance Flyer
• Download Rental Assistance Resources Flyer
Children who receive free or reduced-price school meals now qualify for the Pandemic Electronic Benefit Transfer (EBT) program, a new food assistance program that was created as part of the federal Families First Coronavirus Response Act. Families that already receive SNAP benefits may have additional Pandemic EBT benefits added to their Ohio Direction cards. Families that do not receive SNAP benefits will be sent a Pandemic EBT card with one-time benefits added. There is no application needed. If you have any questions, call 1-866-244-0071.
Click HERE to learn more or visit OhioPEBT.org.
• Pandemic EBT Q&A
• P-EBT Pin Information (Somali) (Spanish)
• Pandemic EBT Flyer (Spanish) (Somali)
• P-EBT Helps Immigrant Kids! (Arabic) (French) (Somali) (Spanish)