Last updated 4/7/20 (4:12 p.m.)
Franklin County Department of Job and Family Services (FCDJFS) is taking precautions to protect our customers and employees, as well as limit the spread of the COVID-19. This Web page will be updated with new information as it becomes available.
Important Information for Customers and Community Partners
Message from Director Joy Bivens:
Subtitles: Somali | Spanish | Arabic | Nepali
Skip the Trip
Customers and residents who need public assistance benefits like food assistance, cash assistance or Medicaid do not need to apply in-person at one of our Opportunity Centers. They can apply online at www.benefits.ohio.gov
or over the phone at 1-844-640-OHIO (6446)
Customers can check on the status of an existing case, submit verification documents and sign up for text message notifications online through the Ohio Benefits Self Service Portal at https://ssp.benefits.ohio.gov/
Customers can also email case documentation and/or submit applications for PRC emergency assistance
it to FRANKLIN-CDJFS-Verifications@jfs.ohio.gov
. Make sure to include your full name and case number in the body of the email if you are submitting documents.
• FCDJFS Skip The Trip Flyer (English
• Ohio Benefits Self Service Portal (Video)
What To Expect
Hours of Operation
- Agency Opportunity Centers will remain open to the public under reduced hours of operation, Monday through Friday from 8 a.m. to noon. However, we can no longer providing in-person customer assistance. Additional procedures have been put in place to limit the number of customers permitted to enter each Opportunity Center at one time and expedite customer flow in and out of the lobbies. We highly recommend utilizing online services and/or telephone options.
Customers who are exhibiting symptoms of COVID-19 should not come to any Opportunity Centers and will be directed to leave and apply over the phone (1-844-640-6446
) or online at www.benefits.ohio.gov
Extended Telephone Wait Times
- Expect extended telephone wait times as a result of increased call volume. FCDJFS is working extensively to ensure we answer all questions pertaining to benefits and additional aid we provide.
Verification Documents -
You can create an account through the Ohio Benefits Self-Service Portal
can upload and submit verification documents from their computer or mobile device. You can also take a picture of a required verification document and email it to FRANKLIN-CDJFS-Verifications@jfs.ohio.gov
. Please make sure to include your full name and case number in the email.
If you would prefer to deliver verification documents in-person can submit them in on-site dropboxes
at each Opportunity Center during hours of operation, weekdays from 8 a.m. - noon.
Food Assistance Recertification Process
food assistance (SNAP) customers who have recertification due dates in the months of March, April and May 2020 will have their cases extended for six months.
Ohioans not receiving the maximum allotment for food assistance will receive additional benefits in April to bring their household’s payment up to the maximum. Households already receiving the maximum benefit will not receive additional benefits. All new applications authorized in April will also receive the maximum allotment for their household size.
Medicaid Redetermination Process
Redeterminations for Medicaid recipients have been suspended for 180 days and Medicaid benefits will not be lost if the renewal process isn't able to be completed.
- FCDJFS does not
process applications for unemployment benefits. Franklin County workers impacted by closures due to COVID-19 should visit unemployment.ohio.gov
or call 1-877-644-6562
weekdays between 8 a.m. and 5 p.m. If you need assistance with the application process when filing unemployment, call the Ohio Means Job Center at 614-559-5052. The Ohio Department of Job and Family Services (ODJFS) is instructing Ohio employers planning layoffs or shutdowns as a result the coronavirus (COVID-19) pandemic to share the following mass lay-off number with their employees to speed the processing of unemployment benefits: 2000180
. The agency also is providing instructions for employers to share with their employees about how to apply for benefits. Click HERE